Ordering: Cash on Delivery (C.O.D.) is available for New Providence residents only!
Delivery: All orders will be delivered within 24 hours of confirmation.
Shipping: Confirmed orders are subject to 21 day delivery although most orders will be scheduled to ship within 24 to 48 hours of placement in MOST cases. Please make Family Island orders via Facebook, email or telephone. The customer is responsible for all freight charges, insurance, and handling charges.
IMPORTANT! When you checkout you agree that you understand the shipping costs are an estimate, and the actual shipping costs could be more, or less than what the shopping cart calculates depending on the weight of the order and the shipping address. You agree to pay the additional shipping costs. You will receive an email after your order has been processed and shipped.
Refused orders: All SALES ARE FINAL! If the mail couriers fail to deliver your order we assume NO liability for failed shipments.
Damages & Shortages: Any damages or shortages must be reported to Crushed Velvet within 24 hours of receipt of goods. NO exceptions! All orders are inspected and shipped in excellent condition. If the cartons are delivered damaged, opened or re-taped, you MUST file a claim with the carrier at the time of delivery. No exceptions will be made here. Save the original cartons and packaging for inspection by the carrier.
Returns: Due to the nature of our products, ALL SALES ARE FINAL! Please test all battery operated items immediately and report any malfunctions immediately for replacements.
BY ORDERING OUR PRODUCTS YOU HEREBY AGREE TO HOLD CRUSHEDVELVET242.COM AND ITS AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES, AND OR DAMAGES PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.